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Faqs


Thank you for visiting our online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping.

Honest seller, 100% satisfaction, easy return policy, safe payment and fast shipping.

Q1. Is it safe to order online?
A: Our website is secured with the latest protective security. Please see our Privacy Policy for more information.

Q2. How to contact us?
A: We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
For any questions?We normally respond to all enquiries within 1 working day expect the holiday

Q3. Does it scram for your site?
A: We do not cheat any customers. We have engaged in online retail products for years. We hope do business with you for long terms and create a pleasant shopping experience so that you will get your friends about us. That you can be rest assured buy from us.

Q4. How long does shipping take?
A: It usually takes 7-9 days to receive your order. Sometimes the goods are delivered faster.

Q5. Which payment method do you support?
A: We accept Credit Card payment. 

Q6. What is the process if I buy your product?
A: Please see the 5 steps.
1. When you want to buy the product you find, choose the appropriate quantities, sizes, etc. then add the items to your cart.
2. When you want to checkout, click the Checkout button on the shopping cart page.
3. Fill all of the required information on the shipping and billing pages.
4. Review your order before submitting, to verify all information is correct and to get your total order.
5. We will ship your shoes in 48 hours after your payment by Credit card.

Q7: How do I know if you have shipped my order?
A: After we shipped your order, we will send you a tracking number, and you can track online, which will show you where your order is.

Q8. Which shipping method do you use?
A: All international shipments are shipped via EMS express. Save more money now enjoying real brand new quality.

Q9. Can delivery address be different from the billing address?
A: When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!

Q10. When and how can I check on my order status?
A: Normally, when we deliver items, you will receive the tracking number via e-mail. And you can check it on line.

Q11. How can I make returns or exchanges?
A: We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us.

Q12. Can I exchange or cancel an order?
A: When we receive an order, we are generally unable to change or cancel it. The order is automatically processed as soon as you press "check out". You may contact us if you want to make a change. However, we cannot guarantee your order will be changed. For we just send the shoes after you ordered it in several hours. So, please contact us in this condition.